Follow the instructions on the Xfinity website and confirm the equipment you wish to return, 2. You will receive a receipt with the return details. The support agents will respond fast. Select 'UPS Prepaid Shipping' and a shipping label will be made for you, 4. You may return it online, at your local UPS store, at a Comcast Service Center, or using a prepaid UPS shipping label. Customers will receive a receipt confirming the equipment return, with the ability to track the return. It takes time to get through these steps according to other users, including time spent working through each step and contacting Comcast if necessary. If you wish to return a TV Box, click 'Identify Device', 1. Remember to bring all equipment for services you are cancelling. Under the arrangement, Xfinity customers will be able to return equipment to Comcast by dropping it off at a UPS Store. How to return your xfinity equipment. Find out how to return your equipment. Customers will receive a receipt and tracking information from UPS, giving them information about the … We can walk you through how to return your equipment to The UPS Store or, if you'd rather come into an Xfinity Store, we're here to help. Under thearrangement, Xfinitycustomers willbe able to return equipmentto Comcastby dropping it off at a UPSStore. You have two options for returning your. If you have any questions, visit Xfinity My Account. After you return your equipment , it will be immediately removed from your account. If you live close to a Comcast Service Center, you may visit them to return your equipment. Whether you intend to move, upgrade or cancel your service, you may need to return your Comcast equipment. The equipment will be removed from your account immediately, 4. It can be dropped off as is unpackaged and will be shipped back to comcast free of charge. Should you need to return your rented equipment, there are four ways to do so: Initiate your return online and send your equipment back with a prepaid UPS shipping label (recommended) Sign in and visit the Equipment Return page. Drop it off anywhere that accepts UPS shipments, 7. Drop off your equipment at any Xfinity Store or Comcast Service Center. Raise, Fast-growing Qualtrics files to go public at valuation of up to $14.4B, FAA issues safety rules that could smooth the way for Amazon drone deliveries, LinkedIn migration data shows that techies aren’t leaving Seattle despite ‘exodus’ in Silicon Valley, Q&A: Rep. DelBene on data privacy, rural broadband and the Biden administration’s tech agenda, Amazon sold billions of products during holiday period; third-party sales up 50% globally, How hacked is hacked? Learn more about the Limited Warranty for XfinityxFi Pods. Also save the receipt for the equipment return. Enjoy a $1 one-week trial membership and chat with a live expert now. It canbe dropped off as-is, unpackaged, and willbe shipped back to Comcastfree of charge. Come see us in store and check out new products, make payments, pick up equipment, & much more. Technician Visit - Customers can request that a Comcast technician retrieve leased equipment. You may also use the tracking number on your return label, 4. Comcast customer care agents are courteous and knowledgeable. Once the process is in place, your returns packages can be given to any UPS service provider, or dropped off at any UPS Drop Box or other locations that accept UPS packages for shipment. You can choose return options that best fit your needs. I returned my Fios cable box at UPS store today. Beginning Tuesday, March 24, customers can schedule an at-home pickup by initiating the equipment return at the Digital Returns Center, printing the UPS return label, boxing up the equipment and then calling 1-800-PICK-UPS to schedule the pickup. I had been hoping to literally drop it off at the counter of the UPS Store and leave, but the check-in process took about 5 minutes, including the clerk scanning in the modem via bar code; getting my name and phone number; having me sign for the charge on Comcast’s shipping account; and printing out a receipt. Particularly ones with slow or complicated IVR or phone menu systems. Find Charter Spectrum store locations in your local area. As an added bonus, UPS will give customers a tracking number. Comcast said the equipment can be returned without wrapping or a box and that UPS would ship it for free to Comcast. We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. You'll get a receipt that confirms your return, and we'll know that your equipment is on its way. You have two options for returning your. Make sure to send your undamaged equipment back within 21 days of the service change or disconnect date. Dropping at a Dropbox may make the item disappear or hard to track. Subscribe to GeekWire's free newsletters to catch every headline, presented by First Tech Federal Credit Union, Startup Spotlight: Stand In helps mobile designers without coding skills create complex motions, interactions, GeekWork: Great jobs from EveryMove, Julep, Bonanza, Zillow and more, Dept. Comcast said the equipment can be returned without wrapping or a box and that UPS would ship it for free to Comcast. Bring the equipment to the store. FedEx Return. It can be dropped off as is unpackaged and will be shipped back to comcast free of charge. The equipment can be returned “as is,” without wrapping or a box, Comcast said. We want to be as helpful as possible. Not sure what equipment you have to return and how? Where Do I Return My Comcast Equipment To? Comcast return equipment ups label. There are plenty of ways to return your Comcast equipment. Alternatively, you may speak with an agent on live chat. Under the arrangement, Xfinity customers will be able to return equipment to Comcast by dropping it off at a UPS Store. Can you return Verizon equipment to any store? How to return We want to make equipment returns as easy as possible during this uncertain time. 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You can also bring your equipment to The UPS Store, where a UPS representative will pack and ship your equipment back to us. They will give you help fast. They may also ask you to contact them on the phone. You can help! Or companies that have self-serve help forums instead of a customer service department. With UPS Returns SM - Print Return Label, you can generate a return label and send it to the recipient with your shipment or separately.. Question: Comcast is trying to scam me $1,300 for equipment that was already returned. The Comcast help desk may be helpful as well. If you don't wish to speak with an agent, you may ask for help on Twitter. The service is available at more than 4,400 UPS Stores in the United States. You can also bring your equipment to The UPS Store, where a UPS representative will pack and ship your equipment back to us. Package and send the equipment via UPS to the nearest Comcast Service Center. Cu Best of luck and please let us know if you successfully resolve your issue with guidance from this page. I returned my Fios cable box at UPS store today. No searching for an obscure Comcast office in the boonies. There is an additional per-package service charge. 1. Where can I return Comcast equipment to me? A store associate will scan the equipment serial number so we can make sure your account is properly updated. Thoughts on how to resolve? When you want to send back the equipment back to company, you can use FedEx or UPS Store near you. We’ll swap it out at no charge. It's a familiar story, but I mailed my equipment back and now Comcast claims they never received it. You may return it online, at your local UPS store, at a Comcast Service Center, or using a prepaid UPS shipping label. Comcast’s Xfinity customers can now bring their equipment directly to the nearest The UPS Store location, where it will be processed, packed and shipped back to Comcast, … Comcast's UPS account number. Subscribe to GeekWire's free newsletters to catch every headline. The UPS store I mailed it from can find a tracking number if I can get them either of the above pieces of information. It can be dropped off as-is, unpackaged, and will be shipped back to Comcast free of charge. When you are connected with customer care agents, explain the problem you are experiencing and the help you are hoping to get. There is no charge for leased equipment while in Seasonal Status. Sign in to the website and open the 'Equipment Return' page, 2. GeekWire members support independent journalism at a time when trusted storytelling and community engagement is more important than ever. Follow these steps to complete the process; 1. Doubtful Verizon will have any sympathy. If you appreciated this guide, please share it with your favorite people. Call now and talk to a real, live person who can tell you what promotions you are missing out on. Thank You 3.Schedule an equipment pick-up by a Comcast technician at the service address where the equipment was installed. Comcast Xfinity. If you have already returned your equipment, you can disregard this message. You do not have to worry about the packing needs as these company will provide these facilities for you. to try to help. GeekWire Technology and Business Reporter. Use the tracking number to keep track of your return. Seriously it couldn’t be simpler…and it’s free. GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. Take advantage of a $1 one-week trial membership and chat with an expert now. Need to return your Xfinity cable box, modem, remote control, or anything else? While I have not worked for Comcast for a long time, I am still qualified to give you the following advice: Get a receipt for your box. If you are replacing a receiver or canceling your DIRECTV account, the receivers must be returned to AT&T. You can choose return options that best fit your needs. Still, much easier than traveling to a Comcast location across town. If we send you a return kit Make a copy of the receipt. Find a center that is close to your area, 3. We understand you may not be able to leave your home, so many of our return options are no-contact. Follow these steps to return your equipment to Comcast. I moved to Jacksonville, Fla., last year. Customers should retain their receipt when returning equipment to a Service Center. Please allow up to two weeks for the return to process and your … Let us know. Find out how to return your equipment; Want to avoid non-return fees? (Note: You must have your Xfinity ID and password to process your return online. Step 1 - Select Print Return Label in the Return Services drop-down list and enter the required Merchandise Description. Pack the equipment you want to return in its original box, 5. The answer is key for herd immunity, research finds, How the SolarWinds hackers are targeting cloud services in unprecedented cyberattack, Microsoft unleashes ‘Death Star’ on SolarWinds hackers in extraordinary response to breach, What Valve’s top Steam titles of 2020 say about the state of video games, Like what you're reading? Or the UPS Store 360 returns program provides customers a simple way to return merchandise to you any in. Ship the equipment can be dropped off as-is, unpackaged, and willbe shipped back to company you. And community engagement is more important than ever must be returned to company. Receipt when returning equipment to, chat with us or call 800.288.2020 get. Number if I can get from other users ship it for free to Comcast free charge. 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